Refund & Returns Policy

At Light Game, we want you to be happy with your purchase. We offer a 30-day return period for change-of-mind returns and a 90-day commercial warranty for product defects, damage, or functional issues.

To start a return, warranty claim, exchange, or other request related to your purchase, please contact us at lightgame965@gmail.com and include your order number and the reason for your request.

Once we receive your request, our customer support team will provide you with the appropriate instructions and, where applicable, details on how and where to return your item.

The return address may vary depending on the customer's country or location. Please do not send any item to an address displayed on our website unless our customer support team has specifically instructed you to do so.

Items returned without first requesting a return may not be accepted.

90-Day Warranty

All orders placed through playlightgame.com include a 90-day commercial warranty from the date you receive your product.

This warranty covers defects, damage, functional issues, or other product problems that are not caused by misuse or improper handling.

If you experience an issue during this period, please contact us so we can review your case and provide an appropriate solution.

Depending on the circumstances, we may offer:

• A product replacement.
• A partial refund.
• A full refund.
• Another solution agreed upon with the customer.

This commercial warranty does not limit or replace any mandatory consumer rights you may have under the laws applicable in your country.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if the product:

• Arrives damaged.
• Has a defect.
• Does not function correctly.
• Is different from the item you ordered.

To help us resolve the issue as quickly as possible, please include your order number and, where possible, clear photos or videos showing the problem.

Once we have reviewed the case, we may offer a replacement, partial refund, full refund, or another appropriate solution.

Change-of-Mind Returns

If you change your mind or decide that the product is not right for you, you may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, the product must:

• Be unused.
• Be in the same condition in which it was received.
• Include all original accessories and components.
• Be returned in its original packaging, where applicable.
• Be accompanied by proof of purchase or the relevant order number.

We may request photographs of the product before approving the return.

The conditions in this section do not affect any mandatory cancellation, withdrawal, or return rights you may have under applicable consumer protection laws.

Exceptions and Non-Returnable Items

Certain products may not be eligible for return for legal, health, hygiene, or safety reasons, including but not limited to:

• Custom-made or personalised products.
• Perishable goods.
• Opened or used personal care or hygiene products.
• Hazardous materials.
• Flammable liquids or gases.
• Gift cards.

If you are unsure whether your product is eligible for return, please contact us at lightgame965@gmail.com.

These exceptions will not apply where applicable law provides the consumer with mandatory rights to a return, repair, replacement, or refund.

Exchanges

If you would like to exchange a product, please contact us at lightgame965@gmail.com.

Depending on your location and product availability, we may arrange a replacement directly or ask you to return the original item before a replacement is sent.

Right of Withdrawal and Statutory Consumer Rights

In addition to our commercial policies, consumers retain all mandatory rights provided under the laws applicable in the country where they live or where the order is delivered.

For example, eligible consumers in the European Union generally have a statutory right to withdraw from certain distance purchases within the period established by applicable law, subject to relevant conditions and exceptions.

Our 30-day change-of-mind return policy and 90-day commercial warranty do not reduce or replace any mandatory consumer rights provided by applicable law.

Return Shipping Costs

If the product arrives damaged, defective, incorrect, or in any other circumstance where we are legally responsible for the return, Light Game will cover the return shipping costs.

For returns made solely because the customer has changed their mind, return shipping costs may be the responsibility of the customer unless applicable law provides otherwise.

Please contact us before returning any item so that we can provide the appropriate instructions.

Refunds

Once we have received and, where applicable, inspected the returned item, we will notify you whether your refund has been approved.

If a refund is approved, it will be issued to the original payment method used for the purchase, unless another arrangement has been expressly agreed upon.

Once issued, refunds may take up to 10 business days to be processed. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at:

lightgame965@gmail.com

Order Cancellations

If you would like to cancel your order, please contact us as soon as possible at lightgame965@gmail.com.

We will attempt to cancel the order before it is processed or shipped.

If the order has already entered the preparation or shipping process, we may no longer be able to stop it. In that case, once the order has been received, it may be handled in accordance with this Refund & Returns Policy and applicable consumer law.

Contact

For questions regarding returns, exchanges, warranties, damaged products, or refunds, please contact:

Light Game
Email: lightgame965@gmail.com
Website: playlightgame.com